The Only Reason To Have A Show Booth Is To Turn A Profit

People decide to get a booth for their business at trade or business shows for several reasons. They decide it’s a good place to show off new product, or to make industry contacts.

Sometimes, they decide that the show is being held in a location they’ve always wanted to visit (Vegas!) and they can write off the expense.

The most common reason I’ve heard over the years is that their competition is doing it, so that person needs to have a booth at the show, too.

I have one rule for trade and business shows, and I know I sound like the obnoxious SOB I am, because when my clients try to tell me their reasons for going to the show this year, I repeat the acronym below louder and louder. I talk over them until they get the idea and go quiet. It’s pronounced exactly the way it’s spelled.

TORTHASBITTAP. Remember it.

The Only Reason To Have A Show Booth Is To Turn A Profit.

All other “reasons” are excuses. If you don’t have a process in place to turn a profit, don’t go.

Profit is usually defined as the money a company receives above and beyond the cost associated with producing a good or service. In other words, “buy low and sell high.”

However, it can have a wider meaning. Let’s say you work at a not-for-profit business, and decide to go to a show. The fact that you’re not in business for the money is in the definition of your type of business! In this case, “profit” could mean you’re looking to leave a show with more of something than you came with. Donors (that is, money), but also volunteers, material, publicity, and so forth. The only way to turn a profit is to make a sale.

Selling is generally described as exchanging money for goods or services. A broader definition might be that you convince someone of the value of an idea via a discussion. For instance, I have a non-profit client that runs a small cat rescue organization. If they want to generate funds from donors, they might engage in a discussion of Trap/Neuter/Release (TNR) programs, and convince their target audience of the value of trapping members of a feral cat colony, performing spay & neuter services on the cats, and releasing them back where they were picked up. Their talk might catch the attention of a local journalist, who writes an article about TNR. A retired person volunteers to pick up the feral cats and drop them off after their surgery. My client has profited from dispensing information at a show, even though money has not changed hands. That is, as long as they consider the acquired publicity and volunteer efforts to be more valuable than whatever money they spent to attend the show.

When considering getting a booth at a show or conference, please keep the concept of TORTHASBITTAP in the back of your mind.

Standing Sign Backers

I recently created some signs for a convention table and pasted them on foamcore. Of course, the board did not have any “native” way to stand, so I created these backers. Print onto 8.5″ x 11″ cardstock (makes 2 stands per sheet) and cut along the red lines. Fold inward on the blue lines, glue onto the bottom rear edge of the board, lock the two half-cut ends together, and your foamcore signs should be able to stand on their own. Tested with signs up to 15″ x 20″.

Plan Your Promotions 01

So you want to run a promotion, huh?  Maybe an appearance, or an ad. Maybe you want to put on a mini-tradeshow, or hire a band to play outside your store.

Before you just hand off a credit card or write a check to make things happen, there are a number of things you should do before you let anyone else know that you want something to go down.

Objective:

What is your objective?  What is it that you want to have happen once the promotion or event actually happens?  Maybe you want to increase your email list by 547 names. Or maybe you want to attract 1,322 new people into your store.  I know – you’re trying to increase same-store purchasing volume by 5.3% this March as opposed to last March.

What’s with the weird numbers?  No, I’m not trying to be funny – or a jerk.  You need to be very specific about your objective.  You need to quantify it so that you can measure the results.  You should move away from thinking about adding “a lot” of new customers, or “a few more” sales this month.  “Several thousand dollars more” has no real way to be measured – how many exactly is “several?”

Cost:

What will it cost you to run this promotion or ad?  I didn’t say “price” – that’s the dollars you’ll shell out to get things rolling.  I said cost. Will you need to move employees from one task to another? Receiving attention always gets people to ask questions.  Is your customer service staff ready to field questions specific to the promotion? Will you need to keep people working longer, so they can pack more boxes, so that you can send out three shipments per day?  Will you need to be away from home longer, and miss your kids’ little league game and dance recital? All of these are costs, and you need to know that they exist, and you’re gonna have to pay them.

Plan:

What, exactly, is your plan for this promotion?  You do have one, right?  What is the promotion is going to entail, who is responsible for what?  What steps need to be carried out, and by whom? What needs to be where, and when?  What are the dates & times for each milestone? What does the cleanup procedure look like?  Do you even need a cleanup procedure?  All of this, and more, should be covered by your plan.

Statistics:

During the time that your promotional event is going on, what are you measuring?  How are you measuring? Who or what is doing the measuring? Where and how are you recording the results?  Who’s responsible for making sure all the data is being recorded? Can they fix it when – and not if – things screw up?

Results:

Data is all the information you’ve collected.  Statistics is how data set #2 – all the info you’ve just generated – compares to data set #1 – all the info you already had.  Now it’s up to you – and maybe someone else – to look at the data, look at the stats generated, and decide the results. Well, I suppose the results are what they are.  What I mean is, you’re going to be deciding if the results are good, bad, or indifferent. Maybe you measured something that isn’t worth measuring. Maybe you forgot to measure something that’s very important.  Whether your results are “good” or “bad” is subjective. How did the results measure up to the goals you wanted to hit?

Rinse & Repeat:

So, once you run your ad or event, you’ll need to decide – first of all – if you’re going to repeat this promotion.  If so, when? If not, what will you do instead, and when? If you keep this event, what will you do differently? Who will you have covering all the important action points during the event?  Who will be responsible for what during the next go-’round?

 

I know this sounds like an awful lot of questions.  It’s not that bad, really. Just taking 10 minutes to sit down and write out a simple plan will cover most of them, and put you a lot farther ahead than most folks.  I’m going to let you in on a secret – most people who run a promotion for their business, or a specific product or service, do it by the seat of their pants.

Today’s action item, which will put you ahead of at least 75% of the competition, is to build a one-page plan for your next promotional event or advertisement.  To get ahead of 99% of the competition, you have to actually use that plan!

Why Free Stuff Sux

I’ve been talking with a lot of people lately about ‘building your email list.”  Rule #1, they say, is give something away for free.  Okay, there’s merit in that suggestion I suppose.  But quantity does not equal quality.  If you want quality subscribers who are more likely to buy whatever it is you’re going to sell down the line, you want people who’ve already shown a willingness to buy from you.  You want to charge people on your list for what they get.

Read more…

A New Beginning

Wow, that sounds dramatic.

Hopefully it isn’t as catastrophic as it appears to be.  I finished a draft of my book Profitable Web Hosting last week, three full weeks before the due date.  I’ve got the next one outlined on 3×5 cards (yes, really!).  But they fell on the floor and got messed up.  What’s a guy to do?

Well, I have had a free program for a while that allows you to input bits and pieces of text and rearrange them into something more coherent.  But I just didn’t like the damned thing!  So I went looking for another one.

Read more…

Asking Rarely Hurts

My wife and I are spending some quality time in the Southwest US.  Specifically, Albuquerque New Mexico.  A couple days back, we went to the 10th Annual Salsa Fiesta held in Old Town, ABQ.

I’m a wimp.  I was only able to make it through two of the three tents filled with contestants and their salsa samples.  In one of the tents, one of the contestants was urging the public to vote for them as the winners.  The staff at the booth asked, in loud voices: “Please vote for booth #18.  Remember, when you vote, please vote for booth 18.”

Read more…

Use High Quality Gimmees

I'm against the use of gimmees (freebies, give-aways, junk, etc) in trade show booths.  If you don't start doing it, you'll never have to stop.  Just like smoking cigarettes.  Both can be bad for your health.

I've had a dozen conversations like this one, but it serves as a good example.  I'd had a booth at several B2B trade shows where I was near the same printing company.  During this one, they were giving away pads that looked like melon slices.  At the top was printed "Honeydew List."  They had stacks of other pads out on display, but this was the most popular by far.  People were coming by and literally taking away half a dozen at a time, without asking or even being talked to by the booth staff.  Word was getting around, apparently, as I heard people coming up the aisle saying, "Those honeydew lists are around here someplace."  By the middle of the afternoon, those pads were all gone.

Read more…

The FUFT Principle – You Read It Here First

You’re sitting around doing nothing, or maybe at the office having a conversation, when suddenly the best idea in the world strikes!  It doesn’t just happen to you, it happens to almost everyone, everywhere.  But why isn’t the world awash in free energy, anti-grav packs and time machines?

Lack of FUFT.

I really don’t like sports metaphors, but they really fit in this particular instance.  Let’s say you get invited to play golf.  You put your ball on the tee, pull the driver back over your shoulder, and. . . stand there.  Just stand there, with the club head pointed up in the air.  How far does the ball go?  It doesn’t.  You haven’t even attempted to swing at it.  Maybe you’re afraid you’ll flub the shot in front of your partners.  Whatever.  The point is, the ball can’t go anywhere because you haven’t put the effort into attempting to drive the ball.

Second scenario.  You pull the club back, and with a mighty swing you bring the club head down and. . . stop it as it hits the ball.  The ball pops off the tee and travels maybe 30 yards.  If you play the game taking swings like that – just hitting the ball, it’s going to take you all day to make it through nine holes, if the course is completely empty.  People who start out behind you will go around, or maybe drive across town to another course.

Third scenario.  You tee up on the first hole, swing the club through the ball and back up in the air on the other side.  It’s a monster drive!  The ball travels 270 yards, magically winding up on the green about 10 feet from the hole.  You place the driver back in your bag, pick it up and head back to your car, telling your friends you have to go pet your dog.

In each of the above examples, no FUFT.

Follow Up, Follow Through.  These four words are why good – maybe even mediocre – ideas come to pass.  Sure, a few great ones as well.  But it’s the people who apply the FUFT Principle – Follow Up and Follow Through – who get things accomplished.

Not everything is worth completing.  But that’s why you need to Follow Up.  Check to see if anyone else is working on the idea you just had.  Is there a need for your great new product or service?  Is someone already selling it?  Do customers like their version?  What can you do to make your version better?

And this is NOT strictly a business principle.  You’re sitting at a social event when you see someone and think, “I’d like to go on a date with that person.”  FUFT!  Go meet them, chat, get a number.  You’ve followed up, now follow through by calling them and actually meeting for a burger or movie.  FUFT is a principle that will serve you throughout your life.

But you can’t just “learn” it or “know” it – you need to apply it.  You’ll be amazed at what can actually happen the next time you have a light bulb go off over your head, and you apply the FUFT Principle.

Shoes!

When you’re going for that first job interview, your parents (should) look at you and say, “You’re not wearing those shoes, are you?  People will look at your shoes and judge you.”

While I mostly agree with that sentiment, staffing a booth at a trade show is not the time to try to break in new dress shoes.  It’s more important to be able to stay on your feet with a smile on your face than it is to be seen wearing wingtips or whatever.   (The exception, of course, is if you’re attending a footwear convention.)

I have a pair of broken-in black leather sneakers, stuffed with off-the-shelf gel inserts, that I wear when going to a trade show as either a staffer or just as an attendee.  They can keep me going for at least 8 hours, which is really saying something.  My podiatrist and friend Mark Post will tell you what horrible feet I have!  Many of the bones have been broken, my Achilles tendons are shot, and my right ankle is in the early stages of arthritis.

Of course, as a business person Dr Post would love to sell me a set of custom orthotics, but as my friend he’s happy that an inexpensive pair of gel insoles works fine.

So when you’re standing in your booth space (not behind the table, I hope!) and people look askance at your shoes, smile – which shouldn’t be too hard – and thank them for noticing your comfortable footwear.

TORTHASBITTAP

People decide to get a booth for their business at trade or business shows for several reasons.  They decide it’s a good place to show off new product, or to make industry contacts.

Sometimes, they decide that the show is being held in a location they’ve always wanted to visit (Vegas!) and they can write off the expense.

The most common reason I’ve heard over the years is that their competition is doing it, so that person needs to have a booth at the show, too.

I have one rule for trade and business shows, and I know I sound like the obnoxious SOB I am, because when my clients try to tell me their reasons for going to the show this year, I repeat the acronym above louder and louder.  I talk over them until they get the idea and go quiet.  It’s pronounced exactly the way it’s spelled.

TORTHASBITTAP.  Remember it.

The Only Reason To Have A Show Booth Is To Turn A Profit.

All other “reasons” are excuses. If you don’t have a process in place to turn a profit, don’t go.