It’s called social media for a reason.
From my forthcoming book, Profile Your Target Market
customer service
Customer Service Defined
Customer service is how your organization helps customers before, during and after a purchase. From customer support to professional services that enhance a product experience.
New Rules of Sales and Service
David Meerman Scott
Great Customer Service Drives Sales
When customers are happy they keep your products longer, they spend more over time, and they share their happiness with others.
The New Rules of Sales and Service
David Meerman Scott
