Free PDF: Starting from SCRATCH

No matter the size or age of your business, sometimes it’s good to step back and look at things as if you were a rank beginner. Imagine you were someone just starting your business. What are some great questions to ask yourself before you jump head-first into the deep end of the pool?

Aside from building (or refining) your marketing plan, the answers to these questions can help you build the culture of your company. What do you want new employees to know? How should old hands think about, and act towards, customers and prospects?

It doesn’t matter if you own a small business, or manage a division of a large corporation, these questions apply to you and your marketing efforts.

I encourage you to grab a copy of this PDF, and actually take the time to answer the questions. You may discover something about yourself, and about your business.

Got questions or comments? Please feel free to put them below!

Why Engage in an Appreciation Program?

For years, I’ve told my clients that the first additional marketing program they should implement is a Certificate of Appreciation program.

  • It’s inexpensive
  • It brings your business to the attention of others
  • It makes others look good
  • It works

The Point

Presenting Certificates of Appreciation needs to be an ongoing program, and not just a one-time event. Why? Because the number one reason for doing this is to get your business mentioned by the media over and over again, across an amount of time. I’m not talking about days or weeks, I’m talking about months and years.

The second most important reason for running an appreciation program is to demonstrate to others that you’re “good folks.” That as people, you (and your staff) truly appreciate the good that others do, and want to call it to the attention of their customers and prospects. You should be seen as appreciating others.

Why Promote Others?

“If I award others,” goes the usual argument, “I’m promoting their business and not mine.”

And this is exactly why you shouldn’t pull 20 people into a room, and give them all certs at the same time. Each individual time you submit a media release, you’re promoting the recipient but mentioning yourself as the giver. Over time – say, each month over the space of a year – you’ve promoted the recipients once each, but you’ve promoted yourself twelve times!

Worth A Thousand Words

When you choose folks to whom you’ll award certs, make sure they know ahead of time you’ll be taking pictures and/or video clips and submitting them to the media. Each picture will mean a ton to the individual recipient. After all, very few people get their picture in the media unless they donate a wing to the local children’s hospital. So here’s something special for them to hang on to: a photo of them getting an award. If they’re lucky, they can get a print-out of the photo and the release when it appears in the media.

The Results

What are the results – the benefits to you – of running an appreciation campaign?

You’ve done something positive for many individuals, who will then be inclined to do something good for you.

You’ve promoted yourself and your business in a positive manner, over and over again in searchable media.

You’re building an image – that is, building a part of your brand – that says a large part of your personality is gratitude and appreciation. Those are positive qualities prospects look for.

The Cost

The most expensive part of these programs is the time invested. That’s maybe two hours per recipient; you travel to them, take a pic, write and email the release, print the pic and the release, and hand deliver those back to the recipient. You can buy the frames and the certificate paper in bulk, along with the ink or toner to print them. The desktop printer is a one-time expense. You’ll sink maybe $5 into each recipient. Over a year, you’ll spend maybe $60.

And for thousands of dollars worth of positive publicity, isn’t that worth it?

Have you tried an appreciation program? If so, what were the results? If not – why haven’t you? I’d love to read your comments below!

“Collaborate” Doesn’t Mean “Screw Me Over”

The Merriam-Webster dictionary defines collaborate as: to work jointly with others or together especially in an intellectual endeavor. Personally, I’d modify that a bit. I’d add something like: working towards a common goal, with a shared reward.

LinkedIn Connections

Over the years, I’ve had a number of people wanting to connect on LinkedIn who use the word “collaborate.” As in: “I want to collaborate with you on X – let’s connect.” Now, I’ve messaged most of these people back, asking exactly what they meant by using that word.

Here’s my first complaint – I never heard back from most of those folks. Frankly, I never hear from most of the folks to whom I’m connected. Let’s be honest – most people who reach out to “connect” on LinkedIn are collectors; they simply want to be connected to an ever-increasing list of people. That is to say, they’re more interested in the list than the people on it. Those who are interested in the people they’re connected to, want to sell to their connections.

And that’s exactly what the people who get back to me say. When they use the word “collaborate,” they simply mean “sell to (me).” They’re not interested in whatever goals I may have, and they don’t actually want to work on something together. They simply want to sell their service or product to me, have me pay, and promptly disappear.

Most of the folks who have replied to my questions have no idea of what Agile’ does, or what I might need. This is EXACTLY like walking up to a stranger and asking them to marry you.

When I see the word “collaborate” in a connection request, I read it as “screw you over.” Because, in my experience with connecting requests, that’s what it means on my end. “Hi! Let’s connect – I want to screw you over.”

Photogs & Models

I have a friend who is a professional model. No, not a supermodel – just a regular Jane Doe who has a decent body and some makeup skills, and is happy to spend her days playing dress-up. For cash. I’m unhappy when I see the phrase, “I’d like to collaborate with you” – but not as unhappy as she is.

Basically, when a photog says that to her, it means something similar as it does to me, but much more dastardly. When they say “collaborate,” they mean they want to waste her time and talents, make her travel across the country on her own dime, treat her like dirt, and then not pay her anything. In the end, they get all the images, and she gets. . . [wait for it!]. . . the experience. Wow, you know what they say – after 15 years of working in my field, the one thing I need is unpaid experience!

Let’s Collaborate

So here’s what “collaborate” means when I use it: if Agile’ collaborates on a project with a client (or any other company, for that matter), we work together on a shared project, towards a shared goal. We share the risks and expenses – perhaps not equally, but equitably. After the results of the project are in, we share the fruits of our labor. For instance, we often get clients who are looking to increase their marketing list, increase the number of sales a customer makes or their average purchase amount, or even increase their profit margin. We often collaborate with clients on those jobs. If our efforts don’t move the needle, they don’t pay. If our efforts meet the goals we mutually set, then they pay a certain fee. That fee is usually based on ROI – the larger the return, the more they pay.

Agile’ offers a 100% satisfaction guarantee, and I prefer it if everyone we work with does the same thing. You’re happy, or you don’t pay.

If you have questions, reach out. Comments? Post ’em below!